World Metal Contact SA respects your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it — in accordance with the Swiss Federal Act on Data Protection (nFADP) and applicable European data protection law.
1. Data Controller
World Metal Contact SA
Via Antonio Vanoni 6 · 6900 Lugano · Switzerland
Commercial Register: CH-501.3.016.368-2
Email: info@worldmetalcontact.ch
Phone: +41 79 124 82 02
2. Data We Collect
- Contact information — name, email address, phone number, company name
- Communication data — messages sent to us via email, phone or contact forms
- Business information — details relevant to commercial transactions and enquiries
- Technical data — IP address, browser type, pages visited (standard server logs only)
3. How We Use Your Data
- To respond to your enquiries and communicate with you
- To manage and fulfil commercial agreements and transactions
- To send relevant market updates, where you have consented
- To comply with legal and regulatory obligations
We do not sell, rent or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
- Contract performance — processing necessary to fulfil a contract
- Legitimate interests — for business communications and relationship management
- Consent — where you have explicitly agreed to receive communications
- Legal obligation — where required by Swiss or EU law
5. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Business records are generally retained for up to 10 years in accordance with Swiss commercial law.
6. WhatsApp Business Communications
World Metal Contact SA may send market updates via WhatsApp to contacts who have opted in. By providing your phone number and consenting, you agree to this use. You may opt out at any time by replying STOP or contacting us directly.
7. Your Rights
- Access — request a copy of data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your personal data
- Objection — object to processing based on legitimate interests
- Withdrawal of consent — withdraw consent at any time
To exercise any right: info@worldmetalcontact.ch
8. Data Security
We implement appropriate technical and organisational measures to protect your data. This website uses HTTPS encryption for all transmitted data.
9. Cookies
This website does not use tracking cookies or third-party analytics. Server access logs may be retained for security purposes only.
10. Contact & Complaints
Email: info@worldmetalcontact.ch
Phone: +41 79 124 82 02
You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch